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The Prescription for a Perfect Managed Service Provider

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Managing the health of a network can be a lot like managing your own health. If you want to be super healthy, you’ll make sure to do the right exercises, take the appropriate vitamins, and avoid possible risks. The same goes for managing a network. Here’s our prescription for what to look for in the Managed Service Provider that’s right for you. Check off everything on this list and you’ll be closer to an ideal IT support solution.

Pick an MSP that has experience in your industry.

Every industry has specific business needs and challenges. Many IT service companies will offer solutions that are the network equivalent of those modular homes that popped up all over the place in the 1950s. Unfortunately, a one-size-fits-all approach to networking just doesn’t work when one business is a hotel and the other is a hospital. Often, the result of a makeshift network is large-scale data compromise.

The Ponemon Institute found that 64 percent  of patient medical files were successfully targeted by cybercriminals in 2016. Since medical data is not the only type of information commonly compromised, a healthcare company would want a Managed Service Provider who understands their special risks and vulnerabilities. An MSP that has worked with companies in your industry is far more equipped to build a customized solution that will meet your every need and protect your data

Pick an MSP that offers full-service support

You all have a friend that has “a guy” for everything. He has one “guy” who will come over and spend time physically connecting a network. He’ll have another “guy” who pops in for repairs, and yet another “guy” for those late-night server issues. When you pick an MSP, you want to just have the one “guy” to call – one who is backed by a team of specialist “guys” who can handle whatever you need and guide you through challenges.

Think of your MSP as your morning multivitamin. Instead of swallowing 19 pills, you’ll just have the one to keep you healthy and strong. The best MSP for your business should offer security and threat management, networking monitoring, and cloud services.

Pick an MSP that is available for you

A managed service provider may have all of the capabilities you are looking for, but it won’t do you much good if certain technicians are only available during limited hours. High on your checklist should be a company’s ability to support you after hours, during an emergency and just whenever you need some planning assistance. The best MSPs are just like the best doctors; they work on a preventative basis to stop problems before they happen. That being said, just like you’ll sometimes need to make an urgent appointment, you want to make sure your MSP is set up to give you the right assistance during on-call situations.

In any industry, downtime is a disaster. A survey by ITIC reports “98% of organizations say a single hour of downtime costs over $100,000; 81% of respondents indicated that 60 minutes of downtime costs their business over $300,000. And a record 33% of enterprises report that one hour of downtime costs their firms $1 million to over $5 million.” These are the numbers you want to think about when you are considering your MSP’s availability.

We’d be happy to give your network a check-up. Please give us a call or send us an email to see how we check out.

Who Provides IT Support for Your Business When Your IT Guy Is on Vacation?

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It’s 9:30 in the morning and your computer is already giving you trouble. Unfortunately, your trusty IT guy left yesterday for his Alaskan cruise – and there’s no WiFi on the ship.

What do you do now?

If you have nobody else to turn to, you are completely on your own. However, there’s a much smarter IT support option for you and your company.

A skilled managed service provider.

A managed service provider can give your organization the IT support that it needs, with several major benefits. Let’s take a look at exactly what these benefits are and how they affect your business.

Cost savings.

It may be surprising to learn that having outsourced IT can save your company a lot of money. Outsourced IT support technicians don’t require individual salaries, benefits, or holidays. They also skip any training costs, which can be very expensive.

How it benefits you:

Hiring a managed service provider for IT support gives you the power to leverage IT experts for a fraction of the price of actually hiring them. You’ll receive higher quality IT support, and you can use the money you save to invest in parts of your business that are more growth-oriented.

Around-the-clock support.

Much like the scenario listed at the beginning of this post, you may run into this problem with in-house IT support. With a managed service provider, you have a guarantee that IT support is available to you at any time that you require it.

Why it matters to you:

Having IT support at any time means that you and your employees gain more control over both your company and your work. Now you’re free to work at any time without fear of being stopped by after-hour errors. With a managed service provider, you can improve your organization’s productivity and gain peace of mind knowing you have IT support whenever you need it.

Always compliant.

Compliance is a big issue in the world of business. Keeping policies current with changing regulations is the number one challenge for 47% of organizations. A skilled managed services provider will follow a strict set of guidelines to keep your IT compliant and in line with recent regulation changes.

What it means for you:

Not following compliance rules can lead to costly fines and lawsuits. With a managed service provider, the burden is lifted off of you. You can focus on growing your business and doing what is important to you.

Finding the perfect IT support for you.

Locating the best-managed service provider to meet your needs can be difficult. You’ll need to find one that is knowledgeable, experienced, and honest.

Your managed service provider should never attempt to oversell solutions you don’t need just for the sake of selling technology. They should also have a track record of under-promising and over-delivering – on time and on budget.

RWA is that kind of managed service provider. Working with us will guarantee the best IT support possible, while giving you all of the benefits that come with a great IT partner. Contact us today to learn how we can help grow your company and better your IT infrastructure as a whole.